"Hello, Uniques" cannot offer technical help due to everyone having different operating systems and browsers.
Most mobile devices such as phones and ipads, do not allow for downloading through a link.
How Can I Receive My Download?
1) After Checkout
After you enter all the information and hit the check out button, you'll lead to a confirmation page (aka Download page). Please notice, sometimes the page would take a few minutes to load. After confirmed your payment, the page will available the download file.
Some products are sent using a compressed ZIP file.
2) In your email
Shopify will also send out another email to deliver your files.
How to Download a Zip File:
On a laptop or PC- save the ZIP file to your computer, right-click and select, "Extract All." This will create a new file on your computer in which you can open. Then, add the file to iCloud or Dropbox to get the files on your mobile device. On rare occasions, apps on your browser may make things a little wonky during downloading. If this occurs, please try using a different browser.
On a mobile device- before you download the ZIP file directly to your mobile device, you may need a free app to unzip the product (a good, free one is FileExplorer Free). This will allow you to unzip the folder to access it. Another solution available on some mobile devices is to long hold the zipped file icon and then click, "Extract."
All files are sent using PDF format. Most computers have pre-installed Adobe Reader on them, but if your particular laptop, PC, or mobile device does not have a PDF reader of some sort on it, you'll need one to view the items. Adobe Reader is the most common one and it's free. You can download it here.
If you can't find the file once it's downloaded, try looking in Downloads under My Computer or search the title of the file on your computer for where it could be hiding.